Help center
Short guides for drivers, dispatchers and owners.
17 articles
Getting started
Runs and tasks
- Tasks and locationsHow saved locations, stops and tasks fit together, and how to add them in the app and on the website.For everyone
- Create a run and add stopsCreate a run in the app or on the website, add stops from your saved locations and put tasks on each stop.For everyone
- Templates and recurring runsSave a run you repeat as a template, create runs from it in a tap, and schedule it to repeat on chosen weekdays.For everyone
- Import stops from a CSV or a spreadsheetAdd a day's stops on the website from a CSV file or by pasting rows from Excel or Google Sheets into the Day grid.For dispatchers
Routes and navigation
- Build and optimize a routeBuild a route to put a run's stops in the fastest order, choose where it starts and ends, and optimize a whole day for your drivers.For everyone
- Start a run and navigateStart a run in the app, allow location, and get turn-by-turn directions to each stop in the built-in map, Apple Maps or Google Maps.For drivers
- Arrivals and completing tasksHow PathPilot notices you've reached a stop, how to check off tasks, skip stops and finish the run, and what the run summary shows.For drivers
- Offline modeWhat keeps working in the app when you lose signal on your route, what needs a connection, and how your changes sync.For drivers
- CarPlay and Android AutoSee your runs on the car screen, start one from the car, and follow turn-by-turn guidance with your stop buttons.For drivers
Dispatch
Billing and plans
- Company plan and driver seatsHow the company plan works, what a driver seat costs, the 14-day free trial, and how the Owner subscribes, changes seats or cancels.For dispatchers
- Personal plans and limitsFree, Premium and Pro compared, with prices and limits, plus how to upgrade, pay by card or PayPal, and what counts toward a limit.For everyone
Your account
Troubleshooting
- Location and notification permissionsWhich location and notification settings PathPilot needs on iPhone and Android for arrival alerts and directions, and how to fix them.For drivers
- A route won't build, and app updatesWhat the route messages mean (stop limit, another route building, long builds, not optimized) and how the app gets updates.For everyone