A route won't build, and app updates

"This route has reached your plan's stop limit"

Each plan allows a number of stops per route: 15 on Free, 100 on Premium, and 300 on Pro and the company plan. You see this when you add a stop to a full run, and the stop isn't added.

• Split the stops across two runs, or
• upgrade your plan (see Personal plans and limits).

In a company, the limit is 300 stops per route per driver.

"Another route is being built. Try again in a moment."

Large routes (more than 100 stops) take a lot of work, so only a few can build at once, and only one at a time per company. Wait a few seconds and tap Build route again. Routes of 100 stops or fewer never get this message.

"Building your route… large routes can take up to 30 seconds."

Big runs take longer. Keep the screen open until the route appears.

"Route not optimized"

The route was built, but the stops stay in their current order. The full route is on the map and navigation works. This happens when the optimizer isn't responding, a stop is outside the area we can optimize, the run has more than 300 stops, or a walking route has more than 12 stops. Try Rebuild route later, or see Build and optimize a route.

"Directions didn't load"

The built-in map couldn't get directions to the stop. Tap the button to open the stop in Apple Maps or Google Maps instead, or Back to run and try again.

A stop has no map location

A stop whose address couldn't be placed on the map is skipped by navigation. Its tasks stay on the run screen. Fix the address in Locations.

"You've reached your plan's limit, so this wasn't saved"

You've hit your plan's limit on open tasks or saved locations. Finish or archive tasks, delete locations you no longer need, or upgrade. See Personal plans and limits.

Getting app updates

Most fixes arrive on their own. The app checks for an update when you open it or come back to it, downloads it in the background, and restarts into the new version. It never restarts during a run: an update waits until the run ends.

Bigger updates come through the App Store or Google Play. Keep automatic updates on, or update PathPilot from the store.

To see which version you have, open Settings in the app and look at Version under About.

Still stuck?

Open a ticket from Settings > About > Support in the app, or on the website at Support. Tell us what happened and what you expected.