Your account, password and deleting your account

Reset your password, sign out other devices, leave a company, and delete your account or restore it within 30 days.

Change or reset your password

PathPilot changes passwords by email link.

In the app:

  1. Open Settings. Under Security, tap Send password reset email.
  2. Tap Send email to confirm.
  3. Open the link in the email and choose a new password. Your old password works until you do.

On the website:

  1. On the sign-in page, choose Forgot your password?
  2. Enter your email and press Send reset link.
  3. Open the link in the email and set a new password.

Signed in with a company login? Ask your dispatcher or admin for a new setup code. See Invite your team.

Signed-in devices

In the app, Settings > Security > Other signed-in devices lists the phones and browsers signed in to your account. Tap Sign out next to one, or Sign out all other devices.

On the website, the Sessions list on Settings does the same with Revoke and Revoke all sessions.

Leave a company

On the website, open Settings and press Leave company. You lose access to the company's runs, locations and templates. Your own runs and locations from before you joined come back.

The Owner can't leave. First make an admin the Owner on the Team page with Make Owner.

Delete your account

In the app:

  1. Open Settings and tap Delete account at the bottom.
  2. Read what gets deleted, then tap Continue to password.
  3. Enter your password and tap Delete account.

You can also delete your account on the website at the bottom of Settings.

What happens next:

  • Your account is locked straight away.
  • You have 30 days to change your mind. After that we delete it for good.
  • We cancel any plan you pay for through PathPilot, so you won't be charged again. A plan bought in the App Store or Google Play has to be cancelled there.
  • Runs you did for a company stay with the company, shown as "Former driver".

If you own a company with other members, hand over ownership first: on the website, go to Team and make an admin the Owner.

Restore your account

Within the 30 days, sign in again with the same email and password. You see Welcome back and the date your account is due to be deleted.

  • Tap Restore account to keep everything: your runs, tasks and locations.
  • Or tap No, log out.

If you had a paid plan, it was cancelled when you deleted the account. You can pick a plan again on the website.